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AA Warranty is one of the UKs biggest and longest established provider of Warranty, GAP, MOT and other aftersales motoring products. We deal with thousands of customers claims per month, and have over two hundred thousand active customers.


Our Promise


It is AA Warranty's aim to deliver peace of mind motoring at a fair price to its customers. AA Warranty will endeavor to handle all claims quickly and accurately upon receipt of the correct documentation, and we will provide you with a claims process designed to be as simple, flexible and stress free as possible. In most circumstances AA Warranty will recommend a local repairer who is fully conversant with our claims process to make things a little easier. AA Warranty endeavors to make all of their terms and conditions transparent and easy to understand.


Products


  • MBI
  • GAP
  • Assistance
  • MOT

Mechanical Breakdown Insurance


A car warranty can help protect motorists in the event that their vehicle suffers a mechanical or electrical fault. As a business, having a warranty program can help to enhance the sale of your vehicles and increase customer retention rates for aftersales services and maintenance work.

For information on this product please contact our Dealer Support Team details below.
Please call 03300 555 259 or email SalesSupport@aawarranty.co.uk

If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.

GAP


Guaranteed Asset Protection (GAP) insurance products are designed to protect motorists in the event that their vehicle is written-off as the result of an accident, fire or theft. With GAP insurance you can offer your customers total peace of mind. GAP insurance is of particular relevance to those purchasing vehicles on finance plans.

Tailored GAP insurance products


AA Warranty offers a number of GAP insurance products including:
Back to Invoice GAP - In the event of a vehicle being written-off this will return the customer to the retail price of their vehicle at the time of purchase.
Finance GAP - In the event of a vehicle being written-off this will repay any outstanding finance on the vehicle.
Vehicle Replacement GAP - In the event of a vehicle being written-off this will return the customer to an equivalent vehicle, as at the time of purchase, even if the price has increased.

For information on this product please contact our Dealer Support Team details below.
Please call 03300 555 259 or email SalesSupport@aawarranty.co.uk

If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.

Assistance


Roadside assistance gives customers peace of mind should their vehicle break down. This service is undertaken by The AA, and provides assistance that many motorists have grown to trust.

For information on this product please contact our Dealer Support Team details below.
please call 03300 555 259 or email SalesSupport@aawarranty.co.uk

If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.

MOT


Our MOT products give used car buyers a valuable tool that covers policy holders for items that fail in an annual MOT.

For information on this product please contact our Dealer Support Team details below.
Please call 03300 555 259 or email SalesSupport@aawarranty.co.uk

If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.

Marketing Support


Working closely together with our clients we provide the following services:

In house Design Team:

  • Bespoke policy documentation and marketing literature
  • Point of Sale Material
  • Fulfilment

In house Telesales Team:

  • Telemarketing
  • Online Marketing
  • Inbound and Outbound/ re-solicitation call centre facilities

In house IT Team:

  • Data Management
  • Reporting
  • Policy Registration systems

Training:

  • Training courses, materials, support and Advice


Our account management and training will help you build on our proven management and sales platforms with a view to strengthening your customer relationships for long term repeat customer satisfaction.

Our Support team is waiting to hear from you so please call 03300 555 259 or email SalesSupport@aawarranty.co.uk

Contact AA Warranty

Should you wish to contact us here at AA Warranty then please use the relevant contact details to the right.


Warranty House
Savile Street East
Don Valley
Sheffield
S4 7UQ
Telephone 03300 555 240
Contact Us contact@aawarranty.co.uk

Our commitment to good service

We hope You will be completely happy with this Insurance but if something does go wrong, We would like to know about it. We will do Our best to resolve the issue and make sure it doesn’t happen again.

If You need to complain

Complaints about the sale of this Insurance

If You have any concerns regarding the sale of this Insurance, please contact the selling dealer or agent.

Complaints about this Insurance

Please contact Our Customer Services Team either by telephone on 03300 555 262, or by e-mail to customerservices@aawarranty.co.uk. Alternatively write to Us at AA Warranty, Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.


We will acknowledge Your complaint within 5 working days. We will advise You who is dealing with it and when We expect to respond. We aim to respond fully within 8 weeks. However if We are unable to provide a final response within this period We will write to You before this time and advise why We have not been able to offer a final response and how long We expect Our investigations to take.


If You remain unhappy with Our final response, or We have not managed to provide a final response within 8 weeks of Your complaint, You may be entitled to refer Your complaint to the Financial Ombudsman Service for help and advice.

Phone: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk Post: Insurance Division Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR