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 Summary |
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 Features and benefits |
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Roadside Assistance - Provides assistance following an immobilising breakdown of more than ¼ mile from home.. |
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Home Start - Provides breakdown assistance following an immobilising breakdown at or within ¼ mile of home. Available 24 hours after joining. |
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Relay - Following a breakdown more than ¼ mile from home this provides recovery of an immobilised vehicle (including a caravan or trailer which was on tow at the time), and up to a maximum of eight people to a single destination of your choice on the UK mainland or in Northern Ireland. Available 24 hours after joining. |
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Relay Plus (underwritten by Automobile Association Underwriting Services Limited) - available in conjunction with Relay following a breakdown where we cannot fix the vehicle or arrange a local repair. If Relay Plus is authorised you can choose one of the following benefits: one night's hotel accommodation, or a replacement vehicle for 48 hrs (including insurance), or reimbursement of reasonable public transport costs.
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Please note: Provided the relevant Relay, relay Plus and Home Start subscriptions have all been paid at least 24 hours before the breakdown occurred, You will also have the choice of one of the three Relay Plus benefits , subject to the terms of any such benefit, if Your Vehicle is immobilised following a breakdown at or within ¼ mile of the customer's Home Address and the AA cannot arrange a local repair within a reasonable time. |
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Significant exclusions or limitations |
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Key restrictions (full details of these can be found in the Policy Booklet).
- Service is available within the UK only (see under Territory), and only to vehicles which comply with the stated vehicle weight & width restrictions (see under Vehicle type, weight, size & age restrictions).
- Any car hire that may be arranged for a customer will be subject to the hirer's terms and conditions (see under Replacement Vehicle).
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See under 'General Terms of contract':
- You should notify the AA immediately of any intended change of vehicle registration.
Service will not be available for 24 hours following a vehicle change.
- Assistance is not available following a breakdown or accident attended by the police or other emergency service, until the vehicle's removal is authorised. If the police insist on recovery by a third party, the cost of this must be met by you.
- Transport of any animal is discretionary, and horses or livestock will not be recovered.
- Routine maintenance, running repairs, the cost of spare parts, petrol, oil, keys, specialist lifting equipment, garage or other labour required to repair your vehicle are excluded as is the provision of service on private property without the relevant permission.
- Service is discretionary where it is requested to deal with the same or a similar fault or cause of breakdown to that attended in regard to the same vehicle within the preceding 28 days.
- A person must be with the vehicle at the time of breakdown and assistance. A valid entitlement card and some other form of identification must be produced. Service will be refused and may be cancelled if anyone behaves in an abusive or threatening manner, or if the AA is owed money.
- Under the Service Control Policy further premiums may be requested should the maximum number of call-outs be exceeded.
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Cancellation |
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You have the right to cancel your cover within 14 days of conclusion of contract or from receipt of your cover documentation (the 'cooling off period'). If you cancel in the cooling off period and did not require assistance at the time of joining you will be entitled to a refund of your premium, less a pro-rata charge for the period of cover and our administration charge.
If you purchased cover already requiring assistance and wish to cancel within the cooling off period, you will receive a full refund of any premium paid less the AA's charges for any assistance provided, subject to an administration charge (see General terms of contract, clause 7).
After this cooling off period has expired and subject to any other statutory rights you may have, you will not be entitled to any refund for unexpired portions of cover. |
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Call Out |
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If you require breakdown assistance in the UK please call 0800 294 0911. You will need to provide your vehicle information, and details of your circumstances. |
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Complaints |
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If you wish to register a complaint, please contact:
0845 607 6727
or write to:
Customer Care,
AA
Lambert House
Stockport Road
Cheadle
Cheshire SK8 2DY
email: Customersupport@theAA.com
If you cannot settle your complaint, in relation to Relay Plus only, with us you may be entitled to refer it to the Financial Ombudsman Service. |
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FSA Compensation Scheme (FSCS) |
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Cover provided by The Automobile Association Limited (Roadside, Relay and Home Start) does not fall within the FSCS. Relay Plus, only, falls within the FSCS. If any of the cover you have purchased is underwritten by AAUS, you may be entitled to compensation from the scheme if AAUS cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FCSC at www.fscs.org.uk or telephone 020 7892 7300. |
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This information provides basic details of AA Warranty Roadside Assistance which provides Breakdown Assistance cover. The provider of this cover is The Automobile Association Limited, unless otherwise stated. This is not a statement of the policy full terms and conditions, which can be found in the Terms and Conditions booklet (the 'Booklet') and should be read in conjunction with this summary. The duration of cover is 12 months, 24 months or 26 months. Subject to a Policy Holder's rights to cancel, the Policy will remain in force for the period as defined on the Policy Holder's schedule of insurance. |
