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AA Warranty is one of the UKs biggest and longest established provider of Warranty, GAP, MOT and other aftersales motoring products. We deal with thousands of customers claims per month, and have over two hundred thousand active customers.


Our Promise


It is AA Warranty's aim to deliver peace of mind motoring at a fair price to its customers. AA Warranty will endeavor to handle all claims quickly and accurately upon receipt of the correct documentation, and we will provide you with a claims process designed to be as simple, flexible and stress free as possible. In most circumstances AA Warranty will recommend a local repairer who is fully conversant with our claims process to make things a little easier. AA Warranty endeavors to make all of their terms and conditions transparent and easy to understand.


Products


  • MBI
  • GAP
  • Assistance
  • MOT

Mechanical Breakdown Insurance


A car warranty can help protect motorists in the event that their vehicle suffers a mechanical or electrical fault. As a business, having a warranty program can help to enhance the sale of your vehicles and increase customer retention rates for aftersales services and maintenance work.

For information on this product please contact our Dealer Support Team details below. If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.
Please call 0844 854 1478 or email SalesSupport@aawarranty.co.uk

GAP


Guaranteed Asset Protection (GAP) insurance products are designed to protect motorists in the event that their vehicle is written-off as the result of an accident, fire or theft. With GAP insurance you can offer your customers total peace of mind. GAP insurance is of particular relevance to those purchasing vehicles on finance plans.

Tailored GAP insurance products


AA Warranty offers a number of GAP insurance products including:
Back to Invoice GAP - In the event of a vehicle being written-off this will return the customer to the retail price of their vehicle at the time of purchase.
Finance GAP - In the event of a vehicle being written-off this will repay any outstanding finance on the vehicle.
Vehicle Replacement GAP - In the event of a vehicle being written-off this will return the customer to an equivalent vehicle, as at the time of purchase, even if the price has increased.

For information on this product please contact our Dealer Support Team details below. If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.
Please call 0844 854 1478 or email SalesSupport@aawarranty.co.uk

Assistance


Roadside assistance gives customers peace of mind should their vehicle break down. This service is undertaken by The AA, and provides assistance that many motorists have grown to trust.

For information on this product please contact our Dealer Support Team details below. If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate.
please call 0844 854 1478 or email SalesSupport@aawarranty.co.uk

MOT


Our MOT products give used car buyers a valuable tool that covers policy holders for items that fail in an annual MOT.

For information on this product please contact our Dealer Support Team details below. If you are a policy holder please use our Claims or Customer Services number on the right for whichever is appropriate. For information on this product please contact our Dealer Support Team details below. If you are a customer please use our Claims or Customer Services number on the right for whichever is appropriate.
Please call 0844 854 1478 or email SalesSupport@aawarranty.co.uk

Marketing Support


Working closely together with our clients we provide the following services:

In house Design Team:

  • Bespoke policy documentation and marketing literature
  • Point of Sale Material
  • Fulfilment

In house Telesales Team:

  • Telemarketing
  • Online Marketing
  • Inbound and Outbound/ re-solicitation call centre facilities

In house IT Team:

  • Data Management
  • Reporting
  • Policy Registration systems

Compliance and Training:

  • Training courses and material
  • Compliance support and advice team


Our account management and training will help you build on our proven management and sales platforms with a view to strengthening your customer relationships for long term repeat customer satisfaction.

Our Support team is waiting to hear from you so please call 0844 854 1478 or email SalesSupport@aawarranty.co.uk

Contact AA Warranty



Should you wish to contact us here at AA Warranty regarding our Mechanical Breakdown Insurance products, then please use the relevant contact details to the right.

To ensure that we handle your query as quickly as possible, please try to select the correct department that you wish to speak to.


Main Switchboard

Warranty House
Savile Street East
Don Valley
Sheffield
S4 7UQ
Telephone 0844 854 1470
Contact Us contact@aawarranty.co.uk

AA Warranty is a trademark of The Automobile Association Limited and is used with their permission under licence to Motorway Direct Plc. AA Warranty is provided by AA Mechanical Insurance Services Limited, an appointed representative of Motorway Direct Plc who are authorised and regulated by the Financial Conduct Authority(FCA), authorisation number 311741.

For the purposes of the Data Protection Act 1998, the data controller in relation to the information You supply is Motorway Direct plc, (Company No: 3222540 England), Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.

We may share Your information with other organisations, who are Our business partners. We, or They, may contact You by mail or telephone to let You know about any goods, services or promotions, which may be of interest to You. If You decide You do not wish to receive such information in these ways, please inform Us, but remember that this will prevent You from receiving Our special offers or promotions.


If You would like to receive such information by email, fax or SMS Text messaging but have not told Us please contact Us.

We or the Insurer may transfer Your information outside of the European Economic Area, for example the United States of America. We or the Insurer will only do this where it is necessary for the conclusion, or performance of a contract between You and Us or the Insurer, or that We or the Insurer enter into at Your request, in Your interest, or for administrative purposes.


When You have given Us information about another person, You confirm that they have authorised You to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice.


You have the right to ask for a copy of Your information (for which We will charge a small fee) and to correct any inaccuracies.


We may record telephone calls for staff training and evidential purposes.


Information placed on your computer

We may store some information (commonly known as a "cookie") on your computer when you look at our Site. This information facilitates your use of our web site and ensures that you do not need to re-enter your details every time you visit it.


Sensitive data

If You have given Us consent to use Your sensitive personal data (e.g. if appropriate, health data for Your registration under the Motability Scheme), it will only be processed in order to provide the service requested.


About Us

The following applies to all transactions that are carried out with Motorway Direct electronically.
Company name: Motorway Direct Plc
Registered Office: Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ (Registered No 3222540 England). Group VAT registration: 804050184.


Motorway Direct Plc is entered in the Financial Conduct Authority’s Register under registration number 311741.
Find out about the Financial Conduct Authority register of financial services firms www.fca.org.uk.

If You have given Us consent to use Your sensitive personal data (e.g. if appropriate, health data for Your registration under the Motability Scheme), it will only be processed in order to provide the service requested.


Cookies Policy

At Motorway Direct Plc we guarantee our commitment to respecting and protecting your online privacy.

This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“Motorway Direct Plc”: refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, Motorway Direct Plc gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.


The collection of information

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.


Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)


First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service by clicking here.

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.


You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Car Protect Limited is committed to the rules and general principles of the FCA and has close links with its clients.

We have excellent recording and administrative systems and regularly review staff competence.

It is our belief that all of the above embodies TCF. On an ongoing basis, we have the advantage of using external consultants who assess our strengths and weaknesses in terms of TCF.

If a customer requires information, we will be open and responsive to their request, replying in a timely manner. We will be mindful of the need to review customer information to ensure its accuracy and to comply with the Data Protection Act. This will enable us to respond fairly to our customers in the unfortunate event of a customer dispute.

At all times we will ensure that client data remains confidential.

Disputes and complaint handling

We already have in place a written complaints procedure that every member of staff has read and understood. It is important that disputes are handled sympathetically and that Car Protect is open and honest about its mistakes. We recognise that a well-handled complaint can prevent a potentially difficult situation escalating and can ultimately retain customer loyalty.

We will be open in our complaint handling procedures and inform customers of areas outside of their complaint, if applicable, where we may have discovered errors of which they may not be aware. A complaint does not automatically lead to compensation, putting the matter right and offering an apology may often be more than enough. Customers readily accept that errors occur and in many cases are gratified that a firm will accept that they are fallible and keen to rectify the situation.

Staff training

We acknowledge that the dealings of all staff affect whether customers are treated fairly. Having members of staff who are adequately trained and mature enough to acknowledge whether a task is outside their expertise is important in this regard. Continuous professional development is important for all members of staff to maintain skills and competence. We also encourage our staff to obtain professional examinations.

Information from insurers/providers

It is important that representatives and their administrative staff understand and consider documentation supplied by insurers, to ensure that they fully understand the features and risks associated with the product being recommended. Representatives should also be in a position to make an informed judgement on the content and opinions expressed in any insurer's/provider's literature.

Keeping up to date

Our Compliance Function will continue to monitor further FCA guidance, to ensure that TCF is consistently built into the overall culture of the business, at all times.

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